1. Introduction

Welcome to Experience Family Home Care (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern the use of our services, including in-home care services and our website.

By using our services or accessing our website, you agree to comply with and be bound by these Terms.

2. Services Provided

Experience Family Home Care provides non-medical home care services, including:

• Personal care assistance
• Companion care
• Meal preparation
• Light housekeeping
• Transportation and errands
• Medication reminders (non-clinical)

We do not provide medical or clinical services unless otherwise agreed in writing.

3. Client Responsibilities

Clients agree to:

• Provide accurate care information
• Maintain a safe environment
• Treat caregivers respectfully
• Notify us of changes in condition
• Secure valuables

4. Service Agreements & Scheduling

• Services are provided per agreed schedule
• Changes require advance notice
• Caregivers may be reassigned as needed

5. Cancellation Policy

• Minimum 24-hour notice required
• Late cancellations may incur fees
• Repeated cancellations may result in termination

6. Fees and Payment

• Rates are defined in service agreements
• Payments must be made on time
• Late payments may incur fees
• Services may be suspended for non-payment

7. Emergency Situations

• Caregivers will call 911 in emergencies
• Emergency contacts will be notified
• No medical treatment beyond basic response is provided

8. HIPAA-Informed Privacy and Confidentiality

We protect client information in accordance with HIPAA principles.

Information We Collect

• Personal identification details
• Care-related and health-related information
• Contact and emergency details

How We Use Information

• Provide and coordinate care
• Communicate with authorized individuals
• Meet legal and safety requirements

Protection Measures

We implement safeguards to prevent unauthorized access or disclosure.

Client Rights

Clients may request access, corrections, and limited disclosures of their information.

9. Website Use and Digital Privacy Policy

Website Usage

By accessing our website, you agree to use it only for lawful purposes. You may not:

• Attempt to gain unauthorized access to systems
• Use the website for fraudulent or harmful activities
• Copy or distribute content without permission

Cookies Policy

Our website may use cookies and similar technologies to enhance user experience.

Cookies may be used to:

• Remember user preferences
• Analyze website traffic and usage
• Improve website performance and functionality

You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

Information Collected Online

When you use our website, we may collect:

• Name, email, phone number (via contact forms)
• IP address and browser information
• Usage data (pages visited, time spent on site)

Use of Website Data

We use collected data to:

• Respond to inquiries
• Improve our services and website
• Communicate with you (if consent is given)

We do not sell or rent your personal information.

Third-Party Services

Our website may use third-party tools (such as analytics or scheduling tools). These providers may collect data in accordance with their own privacy policies.

Data Security

We take reasonable steps to protect online data but cannot guarantee absolute security of internet transmissions.

10. Compliance with Wisconsin Law

We comply with all applicable laws in Dane County and the State of Wisconsin, including privacy, employment, and home care regulations.

11. Caregiver Safety and Workplace Conduct

Services may be discontinued if:

• The environment is unsafe
• Harassment or abuse occurs
• Illegal activity is present

12. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect or consequential damages
• We are not responsible for personal property loss unless due to negligence

13. Termination of Services

Either party may terminate services:

• With written notice
• Immediately for safety concerns, non-payment, or breach

14. Modifications to Terms

We may update these Terms at any time. Continued use constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of the State of Wisconsin, within Dane County.

16. Contact Information

Experience Family Home Care

Dane County, Wisconsin

[Insert Address]

[Insert Phone Number]

[Insert Email Address]

17. Acceptance of Terms

By using our services or website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions